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Writer's pictureCJ Hutsenpiller

If Your Insurance Agent Told You You Have Full Coverage – They Lied to You

Not a reader? Listen the the podcast version of this article.

I'll start by saying I'm probably going to make a few insurance agents mad with this blog post - but that it fine by me! Let’s just get this out of the way – “full coverage” is not real. It’s slang, insurance speak, a lazy catch-all term that some insurance agents toss around when they don’t want to take the time to explain what you’re actually paying for. And the worst part? They think you’re too dumb to understand the details. Yeah, not cool.



What Is "Full Coverage" Supposed to Mean?

When people say "full coverage," they’re usually talking about a combination of liability, collision, and comprehensive coverages. Sounds like it’s covering everything, right? Wrong. Here’s a breakdown of what these actually mean:

  • Liability Coverage: This pays for damage you cause to someone else or their property in an accident. However, it’s important to know your limits. If the cost of the accident exceeds your coverage limits, you're on the hook for the rest. If you only carry the state minimum liability, you could end up paying thousands out of pocket if the other party's medical bills or property damage exceed your coverage. Spoiler alert: it doesn’t take much for that to happen.

  • Collision Coverage: This covers damage to your car if you hit another vehicle or something like a tree or a pole. But here’s the kicker: if you’re in a major accident and your car gets totaled, collision coverage only pays up to the value of the car. If you still owe more on your loan or lease than what the car is worth, without gap insurance, you’re stuck paying the difference. Ouch.

  • Comprehensive Coverage: This covers a range of things that aren’t accidents, like theft, vandalism, or hitting an animal. But don’t get too excited. It won’t cover everything. Natural disasters? Covered. Hail damage? Sure. But if you drive through a flood, that’s a gray area.



What “Full Coverage” Leaves Out (And Why You Should Be Worried)

The phrase “full coverage” gives people a false sense of security. You think you’re protected from anything and everything, but in reality, there are big gaps. Here are some common situations where you’d be left holding the bill:

  1. Your Car Gets Totaled, and You Owe More Than It’s WorthLet’s dig a little deeper into gap insurance because this is a big one that agents fail to mention. If your car is totaled or stolen and you still owe more than it’s worth, gap insurance covers the difference between what you owe and what the insurance company is willing to pay out. Without it, you could end up paying thousands out of pocket for a car that no longer exists. If your agent is throwing around the term "full coverage" and doesn’t explain gap insurance, they’re doing you a major disservice.

  2. You Need a Rental Car After an AccidentSay your car is in the shop after an accident. What do you do? Well, if you were led to believe that “full coverage” includes everything, you might think you’re entitled to a rental car while yours is being repaired. Guess what? That’s not usually included unless you specifically add rental reimbursement coverage to your policy. Most people don’t even realize this isn’t standard. So, now you're stuck paying for your own rental, adding insult to injury.

  3. Your Car Breaks Down and Needs a TowPicture this: you’re driving down the highway when your car suddenly sputters and dies. You need a tow. Think “full coverage” will help you out? Not a chance. Unless you have towing and roadside assistance coverage, you’re paying for that tow out of pocket. It’s not a lot of money in the grand scheme of things, but when you’re already stressed, the last thing you need is another bill for something you assumed was “covered.”

  4. You Get Sued for DamagesHere’s the cold, hard truth about liability limits: they’re often too low. Most people carry the state minimums because they think it’s enough. It’s not. If you cause an accident that results in high medical bills or severe property damage, the cost could far exceed your policy’s limits. When that happens, the difference doesn’t magically disappear. It’s coming out of your pocket. That’s why carrying higher liability limits or even an umbrella policy is critical. But again, that’s something lazy agents tend to gloss over.


These are just a few basic examples of how "full coverage" might leave you unprotected, but trust me, there are *dozens* of other scenarios that could cost you big time. From uninsured drivers to weather-related disasters, or even damage caused by road debris, the list goes on. Every situation is different, and without the right coverage, you could be left paying out of pocket for things you thought were "covered." So, if your agent hasn't explained all the possible gaps in your policy, they're setting you up for a rude awakening when reality hits.


Why Agents Use "Full Coverage" (And Why You Shouldn’t Trust Them)


Let’s be honest here: the term “full coverage” is insurance agent slang. It’s a shortcut – a way for lazy agents to make a sale without putting in the work to explain what’s actually included in your policy. They’re banking on you not asking too many questions. Worse yet, they assume you either don’t care or won’t understand the details. And that’s a problem.

At Hutsenpiller Insurance, we think it’s ridiculous. Our job isn’t just to sell you a policy and walk away. Our goal is to educate you. We take the time to sit down with our clients and explain what they’re actually buying. Why? Because we believe that an informed customer is a better customer. If you don’t know what your policy covers (and doesn’t cover), you’re setting yourself up for a rude awakening down the road. And honestly, if your agent isn’t explaining this stuff, are they really on your side?





Why Your Agent Should Be Your Advocate (And Why We’re Different)


At the end of the day, your insurance agent should be more than just someone who collects premiums. They should be your advocate – someone who’s looking out for your best interests, ensuring you have the right coverage for your unique situation. But if they’re throwing around terms like “full coverage” without actually walking you through the details, how much can you really trust them?


At Hutsenpiller Insurance, we do things differently. We take the time to break down your coverage so you know exactly what you’re paying for and why. We’re not interested in vague promises or industry jargon. We want you to feel confident and empowered when it comes to your insurance, knowing that you’ve got the right protections in place. No gimmicks. No shortcuts. Just honest advice and personalized service.


So, the next time someone tries to sell you on “full coverage,” ask them what they really mean by that. Chances are, they don’t even know. But we do, and we’re here to make sure you understand your insurance as well as we do. Because when it comes to protecting your life and assets, you deserve better than lazy explanations and empty promises. If you want an agent who will take the time to explain your coverage to you, click below




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